Refund Policy

Last updated: 27 July 2026

1. 14-day refund

If markedpaper is not what you expected, email us within 14 days of your purchase and we will refund it in full. You do not need to give a reason.

2. How refunds are paid

Refunds are issued to the original payment method by Paddle, our reseller and merchant of record, and normally reach you within 5–10 business days depending on your bank or card issuer. Paddle appears on your statement, not markedpaper.

3. After 14 days

We no longer refund automatically, but please write to us anyway. If the service was unavailable, did not work for you, or was not as described, we will put it right.

4. What happens to your access

When a purchase is refunded, the Pro period bought with it ends. The account is not deleted and is not locked: it returns to the Free plan, and your bookmarks are kept.

5. How to request a refund

Email contact@markedpaper.page from the address on your account, or use the contact link on the Paddle receipt you received by email after purchase. Tell us the email address you signed in with so we can find the purchase.